ORDERS

10 articles

Articles

How do I return/exchange something?

General Return Policy. Items that are unworn, unwashed and still have their tags attached may be return eligible for store credit only, no refunds will be issued. There is a $10 return fee that will be automatically subtracted from the store credit a

What do I do if I need to update my shipping address on my recent order?

As soon as we process payment for your monthly membership, we’re on it – we want it to get to you ASAP!. Within minutes your order is passed off to our Fulfillment Team to be packaged. Due to this, we are most likely unable to make any changes to an

Can I cancel an order once I’ve placed it?

Once an order has been processed (ie payment has been charged) we can not make changes to it. We are always happy to see what we can do to help in these situations so please reach out to our Care Team and we can go from there!

I meant to skip a month, can you help?

I forgot to add something to my order, what should I do?

As soon as you place your order or we process payment for your monthly membership, we’re on it – we want it to get to you ASAP!. Within minutes your order is passed off to our Fulfillment Team to be packaged. Due to this, we are most likely unable to

I received the wrong item, how do I get what I ordered?

We hope this never happens, but we are here to help. Please reach out to our Care Team within 60 days of purchase to report the receival of an incorrect item. We will work with you to get a replacement (if inventory allows) or find another solution.

I received a damaged item, what do I do?

We hope this never happens, but we are here to help. Please reach out to our Care Team within 60 days of purchase to report the damage. We will work with you to get a replacement (if inventory allows) or find another solution. If an item is damaged a

Something from my order is missing, can you help?

We hope this never happens, but we are here to help. Please reach out to our Care Team within 60 days of purchase to report the missing item. We will work with you to get a replacement (if inventory allows) or find another solution.

I had an item in my order but I've noticed it’s no longer a part of my shipment, why?

We do our best to estimate inventory demands of our items but sometimes products oversell. If this is the case we will remove the item from your order and you will not be charged for it.

Who do I contact if I have a question about my order or need to make a change?

Need help with an issue? Have a question or concern?. Send a message to our Care Team at [email protected] or via our contact formYou can also text BOOTAY to 51816Our Hours of Operation are:Monday-Friday. 9am - 5pm CST