How do I return/exchange something?Updated 14 days ago
General Return Policy / Member Fit Guarantee
General Return Policy
Due to the nature of the product, intimates (underwear, bralettes, and other undergarments) are FINAL SALE and cannot be returned. Intimates purchased by members with an active subscription may be eligible for our Fit Guarantee.
- Non-intimate items may be eligible to be returned for store credit.
- Items must be unworn, unwashed, and still have their tags attached.
- Return of item(s) must be requested within 14 days of the item(s) delivery date.
- Items may be returned for store credit only. Items cannot be exchanged and no refunds will be issued.
Member Fit Guarantee for Intimates
Members with an active subscription who experience fit or sizing issues with their subscription intimates are covered by our Fit Guarantee. Just let us know within 14 days of delivery and we'll be happy to get you taken care of!
- Must have an active subscription in good standing at the time of request.
- Must contact BootayBag within 14 days of receipt of your subscription order.
Final Sale Items
Please note that the following items are FINAL SALE and are not eligible for Returns or the Member Fit Guarantee.
- Items purchased at a discount of more than 30% (whether on sale or with a discount code)
- Seasonal & Holiday
- Costumes, Dress Up, Bodysuits, & Novelty Clothing
- Accessories (socks, hair accessories, etc)
- Personal Massagers
- Any other items marked "Final Sale" on the website
All returns and compensation are subject to approval by BootayBag.