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BootayBag

Read FAQs, learn how to navigate your subscription and more!

BootayBag Customer Care

What subscriptions will be available?

What benefits are included as a member?

What is the Set Club?

What is the Undie Club?

Can I pick which pair of undies I get in the 1 Pair Undie Club Membership?

Can I choose between Always Thong or Never Thong?

What products will be available each month?

What subscription will I receive now?

When will these changes to my subscription take place?

How will prepaid/gift subscriptions be affected?

Why did the price of the 2 pair increase?

What can I “add on” to my subscription?

BB 2.0

How do I edit my subscription?

How do I edit my personal information (address, credit card, etc)?

How do I swap my subscription to a different style?

How do I skip a month/ How do I pause my subscription?

How do I cancel my subscription?

How do I know what will be coming in my order each month?

How do I add on additional products to my order?

Where can I see details about the products?

NAVIGATING THE NEW SITE

What is BootayBag?

How does the membership work?

Do I have to become a member?

How can I be notified of collection drops, sales, and more?

How much does it cost?

How do I return/exchange something?

How long does shipping take?

GENERAL

What are the benefits of joining the club?

What memberships options are there?

Is there a commitment with my membership?

Can I add preferences to my membership?

How do I access my account?

Do you have a rewards program?

What if I don’t like the collection this month?

When can I expect my monthly order to arrive?

Membership Basics

How do I swap to a different membership?

How do I unskip an order?

How do I skip an order?

How do I cancel my membership?

How do I know what I’m getting in my monthly order?

How do I add on products?

What is the deadline for making changes to my monthly order?

I just want an add-on, but not my monthly membership order, how can I do that?

Membership Management

MEMBERSHIP

What do I do if I need to update my shipping address on my recent order?

Can I cancel an order once I’ve placed it?

I meant to skip a month, can you help?

I forgot to add something to my order, what should I do?

I received the wrong item, how do I get what I ordered?

I received a damaged item, what do I do?

Something from my order is missing, can you help?

I had an item in my order but I've noticed it’s no longer a part of my shipment, why?

Who do I contact if I have a question about my order or need to make a change?

ORDERS

How do I apply a discount?

I applied a discount code, but it’s not discounting my whole order, why not?

I skipped a month but still got charged, what do I do?

What forms of payment do you accept?

I was charged twice, who do I contact?

How much will I be charged each month?

When will I be charged for my monthly order?

BILLING

Why does my tracking still say “USPS Awaiting Item”?

How do I track my order?

What should I do if my order is marked as delivered but it’s not there?

What if my order never arrives?

My order was sent to the wrong address, can you reship it?

Do you ship Internationally?

What happens if my order doesn’t arrive?

Do you provide gift wrapping or discreet packaging?

Do you offer expedited shipping?

SHIPPING

How do I know what size I am?

How do I take my measurements?

How do I care for my BootayBag products?

What are your products made out of?

Will you restock sold out items?

PRODUCT

How do gift subscriptions work?

What if the gift subscription order is for the wrong size/style?

Can add ons, like bralettes, be sent with the gift subscription?

Why does a Gift Subscription show as cancelled?

The Gift Subscription is on my account, how can I move it to their own account?

GIFT SUBSCRIPTIONS

Learn everything about the newest evolution of BootayBag!

Learn how to navigate our website after it's mini face lift!

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Categories

BB 2.0

NAVIGATING THE NEW SITE

GENERAL

MEMBERSHIP

ORDERS

BILLING

SHIPPING

PRODUCT

GIFT SUBSCRIPTIONS